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FAQ
Frequently Asked Questions
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What is the importance of double-checking my address before checking out?
- It is important to double-check your address to ensure accuracy in order delivery.
- It is important to double-check your address to ensure accuracy in order delivery.
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How can I pay for an order?
- Depending on your country, we offer various forms of payment including Visa/Mastercard, PayPal, Google Pay, Apple Pay, and Shop Pay. Payments are made in your local currency.
- Depending on your country, we offer various forms of payment including Visa/Mastercard, PayPal, Google Pay, Apple Pay, and Shop Pay. Payments are made in your local currency.
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Will I receive a confirmation email after ordering?
- Yes, as soon as you place an order, we will send a confirmation email to the Email-address used to place the order. If you can't find the confirmation email, please check your spam or promotion folder. If it is still missing, contact us at info@linkedframe.com.
- Yes, as soon as you place an order, we will send a confirmation email to the Email-address used to place the order. If you can't find the confirmation email, please check your spam or promotion folder. If it is still missing, contact us at info@linkedframe.com.
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Can I cancel my order?
- Yes, within 2 hours of placing the order. For information on order cancellation, please contact us at info@linkedframe.com, we will be happy to assist you through the cancellation procedure.
- Yes, within 2 hours of placing the order. For information on order cancellation, please contact us at info@linkedframe.com, we will be happy to assist you through the cancellation procedure.
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Is the payment on your website secure?
- Yes, the payment on our website is secure.
- Yes, the payment on our website is secure.
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Why isn't my payment accepted?
- The most common reason for payment not being accepted is bank restrictions on foreign payments. Contact your bank for more details. If it's not a bank issue, please email us at info@linkedframe.com, and we will assist you.
- The most common reason for payment not being accepted is bank restrictions on foreign payments. Contact your bank for more details. If it's not a bank issue, please email us at info@linkedframe.com, and we will assist you.
Shipping:
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Do you offer free shipping?
- Yes, we offer free tracked shipping worldwide.
- Yes, we offer free tracked shipping worldwide.
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What countries do you ship to?
- We ship to various countries. Please check our shipping policy for specific details. Here
- We ship to various countries. Please check our shipping policy for specific details. Here
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How long will it take to get my order?
- The expected delivery time is 4-7 business days for EU countries and 8-12 days worldwide, including manufacturing, shipping, and handling. You can also check our shipping and return policies for more information. All parcels are securely packed and sent by DHL, UPS, or FedEx couriers. Each parcel has its individual tracking number assigned after placing the order.
- The expected delivery time is 4-7 business days for EU countries and 8-12 days worldwide, including manufacturing, shipping, and handling. You can also check our shipping and return policies for more information. All parcels are securely packed and sent by DHL, UPS, or FedEx couriers. Each parcel has its individual tracking number assigned after placing the order.
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How can I track my order?
- To track your order, please use the provided link and enter your order number and email address or your Tracking Number Here
- To track your order, please use the provided link and enter your order number and email address or your Tracking Number Here
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What do I do if I never received my order?
- We apologize for any inconvenience. Please email us at info@linkedframe.com with your order number and the email address used to place the order, and we will assist you or contact us Here
- We apologize for any inconvenience. Please email us at info@linkedframe.com with your order number and the email address used to place the order, and we will assist you or contact us Here
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How can I return an item?
- You have 30 days after receiving your item to request a return. To start a return, please contact us at info@linkedframe.com. Returns should be sent to the following address: Linked Frame Germaniastraße 11C 12099 Berlin Germany For more information about the return policy, please click here.
- You have 30 days after receiving your item to request a return. To start a return, please contact us at info@linkedframe.com. Returns should be sent to the following address: Linked Frame Germaniastraße 11C 12099 Berlin Germany For more information about the return policy, please click here.
Product:
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How can I clean the poster to extend its life?
- Periodically clean the print with a soft, lint-free cloth to remove dust or debris and preserve its visual impact. It is also recommended to display the poster in a space away from direct sunlight and in an environment with stable humidity and temperature levels. For more information, please check our blog on the longevity of the poster.
- Periodically clean the print with a soft, lint-free cloth to remove dust or debris and preserve its visual impact. It is also recommended to display the poster in a space away from direct sunlight and in an environment with stable humidity and temperature levels. For more information, please check our blog on the longevity of the poster.
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How is the product made?
- The poster is crafted from two white aluminum layers with a black polyethylene compound core in between. Our aluminum DIBOND® is lightweight yet strong, making it durable. The colors on the print are highly saturated, ensuring the artwork pops off the surface.
- The poster is crafted from two white aluminum layers with a black polyethylene compound core in between. Our aluminum DIBOND® is lightweight yet strong, making it durable. The colors on the print are highly saturated, ensuring the artwork pops off the surface.
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What do I do if I received a defective order?
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We apologize for any inconvenience. For a refund, return, or exchange of the defective article, please contact us at info@linkedframe.com. In the email, include your order number, the email address used to place the order, and a picture of the defect.
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We apologize for any inconvenience. For a refund, return, or exchange of the defective article, please contact us at info@linkedframe.com. In the email, include your order number, the email address used to place the order, and a picture of the defect.
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What is the size, weight, and thickness of a metal poster?
- We offer vertical and horizontal metal posters with dimensions of 20x30 inches (50x75 cm) and a thickness of 0.12 inches (3 mm). The weight is lighter than 2 kg.
- We offer vertical and horizontal metal posters with dimensions of 20x30 inches (50x75 cm) and a thickness of 0.12 inches (3 mm). The weight is lighter than 2 kg.
General:
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Where can I read customer reviews?
- You can find reviews about our brand on Trustpilot.
- You can find reviews about our brand on Trustpilot.
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How do I contact your company if my question isn't answered here?
- For any additional information, you can contact us at info@linkedframe.com, and we will be happy to assist you as soon as possible.
- For any additional information, you can contact us at info@linkedframe.com, and we will be happy to assist you as soon as possible.
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Is my personal information safe?
- Yes, your privacy and personal data are properly protected and secured from unauthorized access. We will never distribute any of your personal information submitted on our website. For more information, please read our Privacy Policy.